Cancellation and Refund Policy Effective Date: 11-11-2023
At Chenzo Holistic Coaching, we understand that sometimes plans change.
This policy explains our approach to cancellations, rescheduling, and refunds.
1. Cancellation
24-Hour Notice: Cancellations must be made at least 24 hours before the scheduled session.
Late Cancellations: Cancellations within 24 hours will incur a fee of 50% of the session cost.
No-Shows: No-shows will be charged the full session fee.
2. Rescheduling
Rescheduling Requests: Reschedule requests must be made at least 24 hours in advance.
Availability: Rescheduling is subject to availability.
3. Refunds
Refund Eligibility: Refunds are provided only in exceptional circumstances at our discretion.
Process: To request a refund, contact us at [email protected]
4. Emergency Exceptions
Emergencies: We may waive fees for cancellations due to emergencies, at our discretion.
Cancellation and Refund Policy
Effective Date: 11-11-2023
At Chenzo Holistic Coaching, we understand that sometimes plans change. This Cancellation and Refund Policy outlines the terms under which you can cancel or reschedule your sessions, and how refunds are processed.
1. Cancellation Policy
1.1 How to Cancel
To cancel a booked session, please email us at [email protected] at least 24 hours prior to your scheduled session time.
1.2 Cancellation Fees
24-Hour Notice Required: Cancellations made more than 24 hours before your scheduled session are eligible for a full refund or rescheduling without any fees.
Late Cancellations: If you cancel your session less than 24 hours before the scheduled time, you will be charged a fee equivalent to 50% of the session cost.
No-Shows or Last-Minute Cancellations: If you cancel within 12 hours of the session or do not attend the session, you will be charged the full session fee.
2. Rescheduling Policy
2.1 Rescheduling ProcedureT
o reschedule a session, please contact us via email at [email protected] at least 24 hours in advance. Rescheduling is subject to availability.
2.2 Rescheduling Fees
No Fees for Rescheduling: If you request a reschedule at least 24 hours before your session, there will be no fee, and we will arrange a new session time.
Late Reschedule Requests: Reschedule requests made less than 24 hours before your session will be treated the same as a late cancellation, and a fee of 50% of the session cost will apply
.3. Refund Policy
3.1 Refund Eligibility
Full Refunds: You are eligible for a full refund if you cancel your session at least 24 hours in advance.
Partial Refunds: Cancellations made less than 24 hours but more than 12 hours before the session will receive a 50% refund.
No Refunds: No refunds will be provided for cancellations made less than 12 hours before the session or for no-shows
.3.2 Refund Processing
All refunds will be processed within 7-10 business days of the cancellation request. Refunds will be made to the original payment method (Euros or Bitcoin). In the case of Bitcoin payments, refunds will be processed according to the Bitcoin exchange rate at the time of the refund.
4. Exceptions for Emergencies
We understand that emergencies can happen. In cases of illness, family emergencies, or other unforeseen circumstances, please email [email protected] as soon as possible. Exceptions to the cancellation and refund policy may be made at our discretion.
5. Contact Information
If you have any questions or need assistance with cancellations, rescheduling, or refunds, please contact us at:
Chenzo Holistic Coaching
Email: [email protected]
